Billing Policy

This Billing Policy applies to Enine Sites provided by 1E9 Advisors Private Limited (“1E9,” “we,” “us,” or “our”) and forms part of the Contract governing access to the Platform.

All prices are stated and payable in Indian Rupees (INR) unless otherwise specified in writing. Access to the Platform is subscription-based and billed in advance for the selected billing period.

Invoices are due immediately upon issuance. Payment confirmation is required prior to activation of services. For the purposes of billing, services are deemed activated upon payment confirmation. Upon such confirmation, provisioning and allocation of infrastructure resources may commence immediately.

All fees are exclusive of Goods and Services Tax and any other applicable governmental levies. Customer is responsible for providing accurate billing information, including GST registration details where applicable. 1E9 shall issue tax invoices in accordance with applicable law. Failure to provide valid GST details may result in invoices being issued without GST input credit eligibility.

If a payment fails or is declined, 1E9 may notify the Customer and provide a grace period of seven (7) days to cure the failure. During this period, access to the Platform may be limited. If payment is not received within the grace period, 1E9 may suspend or terminate access to the Platform without further notice. Continued non-payment does not relieve Customer of its obligation to pay outstanding amounts.

Late payments shall accrue interest at the rate of 1.5% per month (18% per annum), calculated on a pro-rata basis from the due date until the actual date of payment. Such interest is compensatory in nature and is without prejudice to 1E9’s right to suspend or terminate services for non-payment in accordance with the Contract.

Customers may upgrade their subscription plans at any time. Upgrades take effect immediately upon confirmation and are billed on a pro-rata basis for the remainder of the current billing period. Downgrades shall take effect only at the beginning of the next billing cycle. Retroactive downgrades or partial refunds for unused portions of a billing period are not permitted.

Subscriptions do not renew automatically. Renewal requires affirmative action by the Customer prior to the end of the current subscription term. Renewal shall be charged at the pricing applicable at the time of renewal.

Billing errors must be reported in writing within thirty (30) days of the invoice date. At its discretion, 1E9 may correct billing errors by issuing an adjustment or account credit. Credits issued for billing corrections are non-transferable, non-refundable, and have no cash value. Such credits may be applied against future invoices at the discretion of 1E9.

Payments are processed through authorized third-party payment gateways. 1E9 does not store full card details. Customer authorizes 1E9 and its payment processors to charge the selected payment method for all applicable fees.

If Customer initiates a chargeback or payment reversal without first contacting 1E9 for resolution, 1E9 may suspend access to the Platform pending resolution. 1E9 reserves the right to contest chargebacks and recover associated administrative, legal, or processing costs where permitted by law.

1E9 reserves the right to modify pricing upon reasonable notice. Pricing changes shall apply to new subscriptions immediately and to renewals at the next billing cycle.

Nothing in this Policy limits rights or obligations that cannot be lawfully limited under applicable law.